Shipping policy

Zones and cost

We deliver within Romania. Shipping is free nationwide. Estimated timelines may vary depending on the courier and locality.

Delivery process

1. Place the order on the site (cash on delivery).
2. We process the order in 1–2 business days (subject to stock).
3. We hand the parcel to the courier.
4. You receive the parcel at the indicated address and pay cash on delivery to the courier.

You will receive order confirmation by email (when the email service is active). Internal order status may be: pending, confirmed, shipped, delivered, or cancelled.

Delivery details

You are responsible for the accuracy of the address, phone number, and other contact details. Make sure the courier can reach you.

Lost or delayed parcel

If a parcel does not arrive within the timeline communicated by the courier or appears lost:

• contact us at [...] with the order number
• we open a claim with the courier
• after loss is confirmed, we propose reshipment or another solution (e.g. cancellation / refund of amounts paid, if applicable), depending on the concrete situation

Wrong or incomplete address

If the address is wrong, incomplete, or the recipient cannot be found:

• the courier may retry delivery according to its policy
• additional costs caused by incorrect data may fall to the customer
• if the parcel is returned, we contact you for a new address or for cancellation

Refusal of the parcel

Unjustified refusal of the parcel on delivery may lead to order cancellation. Shipping fees and any return costs may be withheld or invoiced, as applicable.

Damaged products on receipt

If the parcel arrives visibly damaged, retain photo evidence and contact us as soon as possible. We will review the case together with the courier.

Contact

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